Returns

Procedure for returning goods

You have the legal right to return your order within 14 working days of receipt of the goods.

Please ensure the item is unused, unworn, in perfect and saleable condition, with all original tags and packaging attached and accompanied by the original delivery note sent to you in the package.

Please underline the items you would like to return in the delivery note sent to you with the package. If you have lost the delivery note please contact costumercare@lemondeberyl.com

Please organise return shipment using your preferred local courier. Please note you will be fully responsible for payment of all return shipping costs.
Items should be returned to: Attn: Le Monde Beryl, 3 & 3a, Bluebell Business Park, Sheffield Park, East Sussex, TN22 3HQ

If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in the shop, excluding the initial shipping cost. Please read our terms for further information or email us at costumercare@lemondeberyl.com

Return Terms

You have the legal right to return your order within 14 working days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed in store, excluding the initial shipping cost. If you want to cancel your order, you will need to follow the procedure set out below within the fourteen days.

Le Monde Beryl will offer a refund provided that the products are returned unused, unworn, unaltered, in perfect and saleable condition, with all original tags and packaging attached and accompanied by the original sales receipt. We cannot accept returns of personalised or special-order items.

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and we hold the right to deny returns if the merchandise returned does not meet our policy requirements.

Customer is responsible for any costs involved in returning goods.

Le Monde Beryl is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.

When returning items, you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation and you are advised to arrange your own insurance. We cannot accept responsibility for parcels lost in transit.

Le Monde Beryl will, however, cover the return costs for faulty items or items that are damaged in transit to you in which case you should contact costumercare@lemondeberyl.com with photographic evidence. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to process the return.

Policy requirements

Late returns

All sales are final after 14 days of purchase. Returns outside of this period will not be accepted.

Shoes

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box. Please place the shoe box inside another box in order to prevent damage during shipping.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.