Our dedicated team is available to assist you Monday to Friday, 9am - 6pm GMT (excluding bank holidays). For enquiries regarding your order or our collection, please contact us at customercare@lemondeberyl.com.

Subscribe to our newsletter for early access to new collections, exclusives and brand updates.

Once your order is placed, you will receive a confirmation email including your order details. If you do not receive this within a few minutes, please check your spam folder.

If you need to change or cancel your order, please contact us as soon as possible. We are unable to make any changes once your order has been dispatched.

We accept major credit and debit cards, as well as PayPal and Klarna. All payments are handled securely through encrypted, PCI-compliant gateways.

Styles available to pre-order include estimated dispatch dates on the product page. Payment will be taken to reserve your pair and we will email you the tracking details once they have been dispatched. Please note the estimated shipping date shown on the product page is not a guarantee and may change after you place your order.

We ship worldwide from the United Kingdom. We aim to process orders within 48 hours, Monday to Friday (excluding bank holidays). Delivery options and costs will be shown at checkout.

We aim to process orders within 48 hours Monday to Friday, excluding public bank holidays, and before 11am for UK Next-Day and International Express services. 

UK Standard: 2-3 business days
UK Next Day: 1 business day
International: 3-5 business days

We offer complimentary express DDP shipping to the United States, Europe, Canada, Australia and Middle East (UAE, Saudi Arabia, Qatar, Oman, Kuwait, Bahrain). Orders to these countries are dispatched on a DDP (Delivery Duty Paid) basis, meaning all import taxes and duties are included, and there will be no additional charges upon delivery.

International orders outside of these countries may be subject to local customs duties or taxes. These charges are determined by your country and remain the responsibility of the customer.

Once your order has been dispatched, you will receive an email with tracking details so you can monitor the delivery.

If your shipment is held by customs, your local customs authority or courier may contact you directly to request additional information or documentation required to complete customs clearance.

If you are contacted, we recommend responding promptly to avoid delays. Should you require any assistance, please contact our team at customercare@lemondeberyl.com.

To ensure your shoes arrive safely, deliveries require a signature. If no one is available to sign for your package, the driver will make a total of three delivery attempts. After 5 days with no communication, it will be returned to our warehouse.

If you are located in the European Union, you may exercise your statutory right of withdrawal within 14 days of receiving your order. To submit a withdrawal request, please complete the EU withdrawal form.

Full price items purchased on lemondeberyl.com are eligible for return, exchange or a store credit, valid for 12 months provided the shoes are unworn, in their original condition, and returned with all original packaging and protective materials within 14 days of the delivery date. To ensure your shoes are eligible for return, please try them on while standing on a carpeted surface to ensure you do not scratch the soles or mark the shoe box.

We offer complimentary returns for the UK, Europe, United States and Canada. All orders are eligible for one complimentary exchange. A £15 return fee applies for all other countries.

Full price items purchased on lemondeberyl.com are eligible for exchange or store credit, valid for 12 months, provided the shoes are unworn, in their original condition, and returned with all original packaging and protective materials within 14 days of the delivery date.

You can request an exchange or store credit via our RETURN PORTAL.

Full price items purchased on lemondeberyl.com are eligible for return, exchange or a credit note, valid for 12 months provided they are returned within 14 days of the delivery date. Items must be unused, unworn, in perfect and saleable condition, with all original tags, dust bag and packaging intact, accompanied by the original delivery note. Returns that are damaged, soiled or returned without their original labels will be refused.

You can request a refund, exchange or store credit via our RETURN PORTAL.

Sale items purchased on lemondeberyl.com during our seasonal sale are final sale and are not eligible for refunds. Exchanges or credit notes for sale items are available only for orders shipped within the UK. Eligible customers in the European Union may withdraw from their purchase and return both full-price and sale items within 14 days of delivery.

Before placing your order, we recommend checking the product page to confirm whether an item is eligible for return.

Once we have received and processed your return, you will be notified by email. Refunds are issued after the returned item has been received and inspected. Please allow up to 14 days for the return to be processed and up to 3 business days for the funds to appear in your account.

If you receive an item that is faulty or has been damaged in transit, please contact us within 48 hours by email at customercare@lemondeberyl.com or via our RETURN PORTAL. Select the return reason as “Faulty item” and provide photographic evidence and product details. Our team will be in contact to offer an exchange (subject to applicability and availability).

Items are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

We cannot accept returns or claims for Le Monde Béryl items purchased from other retailers or second-hand sites.

If your size is unavailable, you can sign up to our waitlist on the product page to be notified if and when the product is restocked. If you are interested in an item that is not available on our website, we will do our best to source the item for you.

Our collection is handcrafted in Italy and produced in Italian sizing. Fit may vary depending on the style and construction. We recommend reviewing the size and fit guidance provided on the product page or welcome to contact us at customercare@lemondeberyl.com.

To preserve the beauty of your Le Monde Béryl shoes we recommend:

Before first wear, you could apply a gentle leather protector, taking time to cover the surface evenly and completely.

Let the leather breathe. Always dry at room temperature, away from direct heat or sun.

Between wears, allow your shoes to rest. When not in use, store them in their dust bag in a cool, dry place. Gently use a dry, clean and soft cloth to remove any marks, and avoid any harsh substances.

More specifically: for calf or nappa leather use a soft damped (in lukewarm water) cloth and gently rub the dust or marks to remove, for suede use a brush and brush it in the direction of the grain. For shoes with textile or natural finishes, use a fabric protector suited to delicate materials.

Should the sole become uneven or start splitting, we suggest re-soling at your local cobbler to give them a new life.

If your shoes become wet, gently pat dry with a soft cloth and allow them to dry naturally at room temperature. Do not rub or apply direct heat.

Care instructions may vary by style and will be provided where relevant.

Subscribe to our newsletter for early access to new collections, exclusive releases, and brand updates.