Privacy

Types of data collected

Any Personally Identifiable Information (PII) given to us while using our website is only shared with our trusted data processors. The data may be processed for the purposes of operating our website, providing our services, marketing (if consent is given), analysis, security, back-ups and communicating with you.

Data is collected in the following ways:

Online Customer Accounts

This website does not require a user account to be used, so we do not collect profile information or registration information by default.

If you choose to create an online account during the Checkout process, the following profile information will be collected:
First name
Last name
Email address

This data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you.

You can update the details held from the My Account on this website.

Email Marketing

The following data may be collected and used for email marketing purposes when consent is given by the user.

Email address

Contact Forms: Any information submitted through our contact forms will be held securely on our servers. Clear consent must be given to this Policy when submitting any data through our contact forms. All data will be stored for up to 24 months and used to contact you regarding your enquiry.

Site Backups

User account information and contact form information may also be held in a backup of the website. Backups are stored for 30 days, after which they are deleted permanently.

Analytics & Tracking

To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the buttons clicked on, and any search terms you entered. This is done with the use of Cookies that are stored within your web browser.

Who is the data shared with

Data Processors

We will sometimes be required to share data with trusted Third Parties who act as Data Processors on our behalf. Data will only be processed for the purposes of operating our website, providing our services, marketing (if consent is given), security, back-ups and communicating with you.

To keep your data safe and protect your privacy, we have a strict policy with these organisations:

The only data given to the Processor will be what they need to perform their specific services.

We only give them permission to use the data for the exact purposes we agree in our contract with them.

We only use trusted Data Processors with clear terms and conditions and policies to ensure full compliance with privacy legislation.

If we stop using any of our Data Processors, all of the data held by them will either be deleted or rendered anonymous.

We will never share your data with third parties for their own purposes unless you have given explicit consent for us to do so.

Your right as a user

User Rights and Choices

If you wish to access, transfer or delete the data held about you, please contact us. Once notified we can then initiate the process required.

Your data can be removed from our Email Marketing system by unsubscribing via the link at the bottom of any of our marketing emails.

Your data may also be held within a site backup. Backups are stored for 30 days, after which they are deleted permanently 

Use of personal data

Email Marketing

We will only send email marketing to customers that have given consent. Registration for the Email Marketing list can be given via the registration fields on this website. All emails submitted to our marketing list will receive a confirmation email, once accepted this acts as consent and you will receive Newsletters and Marketing from us.

You are free to unsubscribe from our Email Marketing List by clicking the unsubscribe link at the bottom of any of the emails that have been sent to you.

Remarketing

With your consent, we may use Cookies to track your interactions with this website. This data may be shared with our Digital Marketing providers and Data Processors to present you with the most relevant advertisements when browsing third party websites.

The following cookies are deployed by third parties to allow the website to function well.
Cookie ID: rmuid
Purpose: Targeting cookies used by Rakuten Advertising Affiliate Network.
Expiry: Expires within 365 days

 

Contact us with any questions

If you have any questions about this policy, your data, how it is used and protected or deletion of this data, please contact us